Refunds/Returns Policy

Returns/Refund

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

As our aprons are completely custom made we can not offer returns.

To complete your refund, we require a receipt or proof of purchase.


Refunds/Replacement (if applicable)
Refunds are only given to faulty or defective garments and must be returned for inspection to be eligible for refund or replacement
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement of goods.
If you are rejected for a refund/replacement after inspection, we will forward you a email stating the reason for the rejection.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
As aprons are custom made, no refunds apply if; you change you mind once payment of deposit/full payment for goods has been completed, lost items in post (as we take no responsibility for lost or late arriving goods) or if you change you mind on how the item looks, color schemes or any other feature after payment has been made.
If you haven’t received a refund yet after goods are deemed faulty, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@chefsweardirect.com.au.

Sale items (if applicable)
Only regular priced items may be refunded if there are factory faults, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chefsweardirect.com.au and send your item to: 1/7 Wimble Street Northcote Victoria AU 3070.


Shipping
To return your product, you should mail your product to: 1/7 Wimble Street Northcote Victoria AU 3070

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.